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Terms of service

Effective: 23 MAY 2026

These Terms of Service ("Terms") govern your use of our website and your orders from us. Please read them carefully before placing an order. By using our Site or placing an order, you agree to these Terms.

1. About us

We are Staticholding Ltd, a company registered in England and Wales (company number 15725462), with registered office at Ashfield Hub Business Centre, Outram Street, Sutton-In-Ashfield, England, NG17 4FU. We trade as Snoutsong.

You can contact us at hello@snoutsong.com.

2. Eligibility

To place an order you must be at least 18 years old. By placing an order, you confirm you are 18 or over and have the legal capacity to enter into a binding contract.

3. Our service

We produce custom songs and related digital and physical gift products. Each song is created from the information you submit through our order quiz. Songs may be produced using artificial intelligence (AI) tools. See our AI Content and Intellectual Property Notice below.

We offer different packages (such as Song Only, The Complete Gift, and The Keepsake). The contents of each package are described on the Site at the time of order.

4. Custom-made nature of our products — IMPORTANT

Each song is custom-made to your specifications. Production begins immediately or shortly after your order is placed.

For UK and EU consumers: under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you do not have the standard 14-day right to cancel a custom or personalised product once production has started. By completing your order, you expressly acknowledge that the product is custom-made to your specifications and you waive your right to cancel under regulation 28.

Your statutory rights to a fix or refund for faulty digital content under the Consumer Rights Act 2015 are unaffected.

See our Refund Policy for full details.

5. Placing an order

By submitting your order and payment you make us an offer to purchase. We accept your offer when we send you an order confirmation by email. The contract between us is formed at that point.

We may refuse or cancel an order in our sole discretion, including (but not limited to) where:

  • The content you submit violates our Acceptable Use rules
  • We suspect fraud or unauthorised payment
  • There is an obvious pricing or description error
  • We are unable to fulfil the order for any reason

If we refuse or cancel before production starts, we will refund you in full. If we cancel after production has started for one of the reasons above (other than your breach of these Terms), we will refund the amount paid less any production work already completed in good faith.

6. Pricing and payment

All prices are shown on the Site at the time of order. Prices may include or exclude VAT depending on the product, the customer's location, and applicable law. Any taxes, duties, or charges payable on import are your responsibility.

Payment is taken at the time of order via the payment methods shown at checkout. We do not store full card numbers — see our Privacy Policy.

Promotional pricing, discounts, and bonuses are subject to the specific terms shown at the time. We reserve the right to correct obvious pricing errors.

7. Delivery

Delivery details and timescales are set out in our Shipping and Delivery Policy. Delivery times are estimates, not guarantees, unless we state otherwise in writing.

8. Revisions

Revisions are available on packages where they are listed at the time of purchase. A revision is a tonal or lyrical adjustment to the existing song based on the original brief. Revisions must be requested within 7 days of delivery, in writing, to hello@snoutsong.com.

A revision request is not the same as a full re-generation, a change of genre, voice, or recipient, or a rewrite of the brief. Significant changes outside the original brief may be treated as a new order.

9. Refunds

Refund terms are set out in our Refund Policy.

10. Acceptable use

When you submit content to us through the order quiz, the voice recording feature, or any other channel, you warrant and agree that:

  • You own the content, or you have permission from everyone identifiable in or by the content (including the recipient and any other named person)
  • The speaker on any voice recording is you, or you have their permission, and the speaker is 18 or over
  • For memorial or tribute orders, you have the authority of the family or estate to commission the order
  • The content does not infringe anyone's intellectual property, privacy, or other rights
  • The content is lawful, accurate, and not misleading

You must not submit content that:

  • Is unlawful, defamatory, harassing, threatening, or invasive of another's privacy
  • Is sexually explicit, or sexualises any person under 18 in any way
  • Promotes hatred, violence, or discrimination on the basis of race, ethnicity, religion, sex, gender, sexual orientation, disability, or any other protected characteristic
  • Impersonates any real public figure or living person without their consent, including for political or commercial messaging
  • Infringes third-party copyright, trademark, or other intellectual property
  • Contains malware or other harmful code

We may refuse or cancel an order that breaches this section without refund. We may report unlawful content to the authorities.

11. AI-generated content

Our songs may be produced using AI tools. By placing an order you acknowledge:

  • AI-generated content may not be eligible for copyright protection in some jurisdictions, including the United States. We make no warranty that any output is copyrightable.
  • AI models may, by chance, produce output that resembles existing works. We do not warrant that the output is original or non-infringing. If you believe the output you receive infringes a third party's rights, contact us at hello@snoutsong.com within 14 days of delivery.
  • The lyrics, melody, audio, and any video produced for your order are licensed to you for personal, non-commercial use. Commercial use (including in advertising, monetised social posts, broadcast, or merchandise) requires separate written permission and may incur an additional fee.
  • We may use anonymised or aggregated learnings from production to improve our service. We do not use your personal content (names, memories, voice recordings) to train AI models.

12. Our intellectual property

The Site, our brand, logos, software, and all content other than the output we deliver to you remain our property or that of our licensors. You may not copy, modify, distribute, or create derivative works without our written permission.

13. Voice recordings

If you use the voice recording feature, the Voice Recording Consent page applies in addition to these Terms.

14. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be limited or excluded by law (including, for UK consumers, the statutory rights under the Consumer Rights Act 2015)

Subject to the above, our total aggregate liability arising out of or in connection with these Terms or your use of our service is limited to the amount you paid us in the 12 months preceding the event giving rise to the liability.

We are not liable for indirect, consequential, special, or incidental losses, loss of profit, loss of business, loss of goodwill, or loss of data.

15. Indemnification

You agree to indemnify and hold harmless Staticholding Ltd, its officers, employees, and contractors against all losses, claims, damages, and reasonable legal costs arising from:

  • Your breach of these Terms (including the Acceptable Use section)
  • Content you submit through our service
  • Your use of the song, video, or other output beyond the licence we grant you

16. Termination

We may suspend or terminate your access to our Site or services if you breach these Terms. On termination, sections that by their nature should survive (including AI-Generated Content, Our Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) will continue to apply.

17. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from or relating to these Terms or your use of our service.

Nothing in this section prevents a consumer from bringing proceedings in the courts of their home country where mandatory local law gives them that right.

18. Changes

We may update these Terms. The "Effective" date will reflect the latest version. Continued use of our Site after changes are posted means you accept the updated Terms.

19. General

If any part of these Terms is found to be unenforceable, the rest will remain in effect. Our failure to enforce any right is not a waiver of that right. These Terms are between you and us — no third party has rights to enforce them under the Contracts (Rights of Third Parties) Act 1999.

20. Contact us

Email: hello@snoutsong.com
Postal address: Staticholding Ltd, Ashfield Hub Business Centre, Outram Street, Sutton-In-Ashfield, England, NG17 4FU