Terms of Service
Effective: 7 July 2026
These Terms of Service ("Terms") govern your use of the Snoutsong website and your orders from us. By using our website or placing an order, you agree to these Terms.
1. About us
Snoutsong is operated by VANTOR GROUP LTD, a company registered in England and Wales with company number 16932080. Our registered office is 61 Bridge Street, Kington, United Kingdom, HR5 3DJ.
We are based in the United Kingdom and sell internationally, including to customers in the United States. Nothing in these Terms limits any mandatory consumer rights that apply to you in your country, state, or province.
You can contact us at hello@snoutsong.com.
2. Eligibility
To place an order, you must be at least 18 years old and have legal capacity to enter into a binding contract. If you submit information, photos, names, messages, voice recordings, or other content about another person, you confirm that you have their permission or another lawful basis to provide it to us.
3. Our service
We create custom songs and related digital and physical gift products from the information you submit through our order quiz or checkout. Products may include audio files, lyrics pages, videos, digital downloads, and physical keepsake items where offered.
Songs may be produced using artificial intelligence tools and may be reviewed, edited, or finished by our team. The contents of each package are described on the product page or checkout page at the time you place your order.
We may create a short pre-purchase preview from details you submit. A preview is a rough demo only. It is not the final paid song and does not guarantee the exact lyrics, voice, style, arrangement, length, mix, or production quality of the full order.
4. Custom and personalised products
Each paid song is custom-made and personalised to the brief you submit. Production may begin immediately or shortly after order confirmation.
Because the product is custom-made, cancellation and refund rights are limited once production has started, except where required by applicable law or where the delivered product is faulty, undeliverable, or materially not as described.
For UK and EU consumers, personalised goods and certain digital content or services may be excluded from the standard 14-day cancellation right where the legal conditions are met. Where required, we may ask you at checkout to expressly request immediate production and acknowledge that you lose the right to cancel once production or digital supply begins.
5. Placing an order
By submitting your order and payment, you make us an offer to purchase. We accept your order when we send an order confirmation email. The contract between you and us is formed at that point.
Your order is only complete when we have received cleared payment and all information reasonably needed to produce the order. Delivery estimates start from order confirmation unless the product page or checkout states otherwise.
We may refuse or cancel an order where:
- the content you submit breaches these Terms;
- we suspect fraud, abuse, or unauthorised payment;
- there is an obvious pricing, product, or description error;
- we are unable to fulfil the order;
- you do not provide information needed to complete the order; or
- the order would require us to create unlawful, harmful, infringing, deceptive, or abusive content.
6. Prices, taxes, and payment
Prices are shown on the website at the time of order. Prices may be shown in GBP, USD, or another currency depending on your location and the checkout settings.
Prices include or exclude VAT, sales tax, and similar taxes as shown at checkout and as required by applicable law. You are responsible for any import duties, customs fees, local taxes, bank fees, currency conversion charges, or similar charges not collected at checkout.
Payment is taken at the time of order through the payment methods shown at checkout. We do not store full card numbers. Payments may be processed by Shopify Payments, Stripe, Airwallex, Shop Pay, Apple Pay, Google Pay, PayPal, or other payment providers made available at checkout.
Promotions, discounts, bonuses, and time-limited offers are subject to the terms shown at the time. We may correct obvious pricing errors and cancel affected orders where permitted by law.
7. Delivery
Delivery details, delivery methods, estimated times, destinations, and costs are set out in our Shipping and Delivery Policy and at checkout. Delivery times are estimates unless we expressly state a guaranteed delivery time.
If we cannot meet a stated delivery estimate, we will contact you with an update. If we cannot fulfil your order, we will cancel the affected item and refund the amount paid for it.
8. Revisions
Revisions are available where included in the package you bought. A revision is a reasonable lyrical, tonal, or detail adjustment to the existing song based on the original brief.
Revision requests must be made within 7 days of delivery by emailing hello@snoutsong.com with your order number and clear requested changes.
A revision is not a full re-generation, a change of genre, voice, recipient, occasion, or a rewrite of the brief. Significant changes outside the original brief may be treated as a new order.
9. Refunds and cancellations
Our refund, return, and cancellation terms are set out in our Refund Policy. Those terms form part of these Terms.
10. Acceptable use
When you submit content to us, you confirm that:
- you own the content or have permission to use it;
- you have permission from anyone identifiable in the content;
- any voice recording is of you or someone who has given permission and is 18 or over;
- if the content relates to a child, you are the parent or guardian or have the parent or guardian's permission;
- for memorial or tribute orders, you have authority from the relevant family, next of kin, or estate where needed; and
- the content is lawful, accurate, and not misleading.
You must not submit content that is unlawful, defamatory, harassing, threatening, sexually explicit, discriminatory, hateful, violent, infringing, deceptive, exploitative, impersonates a real person without consent, or contains malware or harmful code.
We may refuse or cancel an order that breaches this section without refund where permitted by law. We may report unlawful content to payment providers, platforms, or authorities where appropriate.
11. AI-generated content
Our songs and previews may be produced using AI tools. By placing an order, you acknowledge that AI-generated content may not be eligible for copyright protection in some jurisdictions and that we do not guarantee that any output is copyrightable.
AI tools may, by chance, produce output that resembles existing works. We do not guarantee that every output is completely original or non-infringing. If you believe your delivered output infringes a third party's rights, contact us at hello@snoutsong.com within 14 days of delivery.
We do not use your personal content, names, memories, photos, or voice recordings to train AI models for our own separate purposes. Third-party AI providers may process submitted content only as needed to provide the service, subject to our Privacy Policy and their processor terms where applicable.
12. Licence and intellectual property
The website, brand, logos, software, designs, copy, product structure, and all content other than the output delivered to you remain our property or the property of our licensors.
Once you have paid in full, we grant you a personal, worldwide, non-exclusive licence to use the delivered song, lyrics, audio, and video for personal, non-commercial use, including sharing with family and friends and posting on your personal social media accounts.
Commercial use, paid advertising, monetised social posts, broadcast, resale, merchandise, public performance, political use, or use by a business requires our separate written permission unless your package expressly includes commercial rights.
13. Voice recordings, photos, and names
If you submit a voice recording, photo, name, personal story, or message, you give us permission to process it to create and deliver your order, provide support, prevent fraud, and comply with legal obligations. You must not submit another person's voice, image, name, or private information without permission.
14. Physical products
If your order includes a physical keepsake or shipped item, the item may be produced and shipped by us or by a fulfilment partner. Physical items may arrive separately from digital deliverables. Physical delivery terms are set out in our Shipping and Delivery Policy.
15. Limitation of liability
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your mandatory consumer rights, or any liability that cannot be limited or excluded by law.
Subject to the above, our total liability arising from an order or your use of our service is limited to the amount you paid us for the relevant order. We are not liable for indirect, consequential, special, punitive, or incidental losses, loss of profit, loss of business, loss of goodwill, or loss of data, except where such exclusion is not permitted by law.
16. Indemnity
You agree to indemnify VANTOR GROUP LTD, its officers, employees, contractors, and service providers against losses, claims, damages, and reasonable legal costs arising from your breach of these Terms, the content you submit, or your use of delivered output beyond the rights granted to you, to the extent permitted by applicable law.
17. Suspension or termination
We may suspend or terminate access to our website or services if you breach these Terms, abuse the service, submit unlawful content, or create risk for us, our customers, our providers, or our payment processors. Sections that by their nature should survive termination will continue to apply.
18. Governing law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms or your use of our service, except where mandatory consumer law gives you the right to bring proceedings elsewhere or prevents this jurisdiction clause from applying.
19. Changes
We may update these Terms from time to time. The effective date will show the latest version. The Terms in force when you placed an order apply to that order unless a change is required by law or is beneficial to you.
20. Contact us
Email: hello@snoutsong.com
Postal address: VANTOR GROUP LTD, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ