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Privacy policy

Privacy Policy

Effective: 23 MAY 2026

This Privacy Policy explains how Staticholding Ltd ("we", "us", "our"), trading as Snoutsong, collects and uses personal information when you use our website (the "Site") or order our products and services.

1. Who we are

We are Staticholding Ltd, a company registered in England and Wales (company number 15725462), with registered office at Ashfield Hub Business Centre, Outram Street, Sutton-In-Ashfield, England, NG17 4FU.

We are the data controller for personal information we collect about you. You can contact us at hello@snoutsong.com.

2. What this Policy covers

This Policy applies to personal information we collect through:

  • Our Site
  • Orders you place with us
  • Communications you send to us
  • Marketing emails (if you have signed up)
  • Cookies and similar technologies (see our Cookie Policy)

3. Personal information we collect

Account and order information — name, email address, billing and shipping address, phone number (if provided), and purchase history.

Order content you submit — the recipient's name, your relationship, the occasion, memories, special requests, and any other content you provide through the order quiz.

Voice recordings — if you choose to include a voice note in your order. See our Voice Recording Consent page for full details.

Payment information — payment is processed by our payment processors (such as Shopify Payments, Apple Pay, Google Pay, Shop Pay, and similar). We do not store full card numbers. We receive limited information such as the last four digits, card brand, and transaction ID.

Communications — emails, support messages, and chat content.

Technical information — IP address, device type, browser, operating system, pages viewed, referring URL, and similar information collected via cookies and analytics. See our Cookie Policy.

Marketing preferences — your subscription status and engagement with our marketing emails.

4. How we use your personal information

We process your personal information on the following lawful bases under the UK GDPR and EU GDPR:

  • To deliver your order, including producing your custom song — performance of a contract (Article 6(1)(b))
  • To process payment and prevent fraud — performance of a contract and our legitimate interest in preventing fraud
  • To provide customer support — performance of a contract and our legitimate interest in supporting customers
  • To send marketing emails — your consent (Article 6(1)(a)), which you can withdraw at any time
  • To process voice recordings — your explicit consent (Article 6(1)(a))
  • To analyse Site usage and improve our service — your consent for non-essential cookies, and our legitimate interest in improving our service
  • To comply with legal obligations (such as tax and consumer protection law) — legal obligation
  • To establish, exercise, or defend legal claims — our legitimate interest

For US residents, we process information under contract, legitimate business interest, or with your consent where required by state law (including the CCPA/CPRA in California).

5. How long we keep your information

  • Order records — 7 years (to comply with UK tax and accounting law)
  • Voice recordings — 30 days after order completion, then permanently deleted (you can request earlier deletion)
  • Marketing data — until you unsubscribe, then 30 days for suppression
  • Site analytics — up to 26 months
  • Customer support communications — 2 years from last contact

6. Who we share your information with

We share your personal information with the following categories of service provider, acting as processors on our behalf:

  • Shopify — eCommerce platform, hosting, and payment processing
  • Email and SMS marketing providers (such as Klaviyo) — sending you marketing communications you have opted into
  • Meta (Facebook/Instagram) — advertising and conversion measurement, subject to your cookie consent
  • Google — analytics and advertising, subject to your cookie consent
  • AI music generation and voice processing providers — to produce your custom song
  • Payment processors — to process your payment
  • Shipping carriers — for physical Keepsake orders, to deliver your order
  • Customer support tools — to handle your enquiries
  • Professional advisors — accountants, lawyers, and auditors, where required

We may also share information where required by law, to enforce our Terms of Service, or to protect our rights, property, or safety.

We do not sell your personal information.

7. International transfers

Some of our service providers are based outside the UK and EU, including in the United States. When we transfer your personal information internationally, we rely on:

  • The UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses
  • EU Standard Contractual Clauses
  • Adequacy decisions where these are in place

You can request a copy of the safeguards by contacting hello@snoutsong.com.

8. Your rights

Under the UK GDPR and EU GDPR you have the following rights:

  • Access — request a copy of the personal information we hold about you
  • Rectification — correct inaccurate or incomplete information
  • Erasure — ask us to delete your information, subject to legal obligations
  • Restriction — ask us to limit how we process your information
  • Portability — receive your information in a structured, machine-readable format
  • Objection — object to processing based on legitimate interest, including direct marketing
  • Withdraw consent — where we rely on consent, you can withdraw at any time
  • Lodge a complaint — with the UK Information Commissioner's Office (ICO) at ico.org.uk or your local supervisory authority

For California residents, you also have rights under the CCPA/CPRA including the right to know, delete, correct, opt out of "sale" or "sharing" of personal information, and non-discrimination for exercising those rights.

To exercise any of your rights, email hello@snoutsong.com. We respond within 30 days.

9. Cookies and tracking

We use cookies and similar technologies. See our Cookie Policy for full details and to manage your preferences.

10. Children

Our Site and services are not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided personal information to us, please contact hello@snoutsong.com and we will delete it.

11. Security

We use technical and organisational measures to protect your personal information, including encryption in transit, access controls, and vetted service providers. No method of transmission over the internet is 100% secure.

12. Changes to this Policy

We may update this Policy from time to time. The "Effective" date at the top will reflect the latest version. Material changes will be notified by email (if you have an account with us) or through a prominent notice on the Site.

13. Contact us

For any questions, requests, or complaints, contact us at:

Email: hello@snoutsong.com
Postal address: Staticholding Ltd, Ashfield Hub Business Centre, Outram Street, Sutton-In-Ashfield, England, NG17 4FU