How can we help?

Check the order tracker first for live studio status. If your delivery window has already passed, send your order number and the email used at checkout and we will find it in the queue.

Everything is digital. You get your files and links by email and on your order page, so nothing is posted and there is no parcel to wait for.

Your delivery window is shown on the package you chose and in your order confirmation. We email you the moment it is ready, and you can check progress any time on the order tracker.

There is no courier tracking number because nothing ships physically. Studio progress and your finished files are handled by email and the order tracker.

We use production tools, but the brief is the point. Your song is built from the details you give us and reviewed by a person before delivery so it does not feel generic.

If it only sounds like a dog song, we missed. It should carry the nicknames, habits, and familiar phrases you gave us. If it does not, tell us and we will fix it.

Some dogs react to familiar words or voices and some do not. The song is made for the bond between you and your dog, with optional familiar cues they may recognise.

It depends on the package, but digital orders can include the song files, an album cover, lyrics, playlist extras, clips, or a profile page if included in your bundle.

Usually yes, if production has not started. Send your order number and the exact nickname, habit, phrase, photo, or story detail you want changed.

Yes, as long as the studio has not started. Reply with your order number and the correction and we will update the brief before it is built.

Yes. Add them during the quiz if you can. If you forgot, contact us quickly with your order number and we will add them if the studio has not started.

If the song misses the brief, tell us. We will rework it free within 30 days until it sounds like your dog.

Every song includes a free rework within 30 days. Tell us exactly what is off, the voice, the pace, a detail, and the studio fixes it.